FAQ

What kind of materials do you use?

All beads are non-toxic 100% silicone and are free of BPA, PVC, cadmium, lead and phthalates. All Japanese twill rope uses certified lead-free dyes that meet all CPSIA requirements. Closures are made with food-grade plastic and hypo-allergenic 14k gold-filled plated brass. Hardware exclusively designed by January Moon to promote maximum durability and safe use.

Do you have safety certification? 

Yes, we are proud to say that we put all of our beads through independent 3rd party safety testing and they passed with flying colors. We are compliant with CPSIA, ASTM F963-11 and Prop 65 standards.

What makes January Moon necklaces so safe? How do I use your products safely?

We make sure all of our pieces are meticulously constructed by hand using high-quality materials we feel good about. Our designs have no detachable parts and include a safety breakaway clasp with reinforced stoppers that prohibit shifting of beads. Also, we use hardware exclusively designed by January Moon to promote maximum durability and safe use.
 
Our products are not toys and are intended for safe, reasonable use by adults. Do not leave unsupervised with children under three. Mini necklaces are intended for safe, careful wear by children over the age of 3.

Always inspect jewelry before use. If you detect damage before initial use, discontinue use and please contact us at info@januarymoon.com.

Do you do custom orders?

Yes! We would love to help make all of your jewelry dreams come true and create something completely unique. Contact info@januarymoon.com and let’s get scheming!

My jewelry has dried applesauce all over it. What do I do?

Don’t panic, just clean the beads with warm soapy water and let air-dry. And you can use a metal polishing cloth to shine the pacifier clip right back up.

What about wholesale?

We would love to have you join our growing retail family. Please visit our wholesale inquire page and fill out the submission form. A January Moon team member will respond within 24 hours. 

You’re so far away! Do you ship internationally?

Yes! We offer DHL shipping for international orders. Just choose international shipping at checkout.