Frequently Asked Questions
So, what’s this stuff made of?
We take the integrity of products seriously around here so we’ve sourced the best stuff we could find to make them. Read more about the materials we use here.
Who can use January Moon products?
All kinds of people! Our products are inclusive, beloved by babies, teething toddlers, children, women and men on the go, individuals with sensory needs, and anyone looking for strong and stylish accessories to complement through any stage in life. Our purposeful products are reliable enough to withstand daily wear and tear and refined enough to fit seamlessly into your wardrobe.
Although our products are tons of fun, they aren’t toys. All JM products are intended for safe, reasonable use by adults and are not to be used by or left unsupervised with, children under three years of age or persons with special needs. Always inspect jewelry before use. If you detect damage, discontinue use and please contact us at: firstname.lastname@example.org.
What are “sensory needs”?
From the moment we are born, sensory exploration is important to us. We get to know our world by experiencing its sights, sounds, smell, taste, and feel and as we grow, we continue to use these senses to help us navigate. January Moon products are designed to encourage sensory exploration and development in everyone from infants to adults, by using bright colors, interesting textures, and premium materials that offer comfort and stimulate curiosity. Many of our customers feel good when they have something with them that offers additional sensory input, they include persons with autism, sensory processing disorders, anxiety, oral fixations, and ADHD.
What is the best way to keep my January Moon accessory clean?
Your January Moon item is made to get messy and easily cleans with soap and water so if you manage to get applesauce/mud/sweat all over favorite JM piece, don’t panic. To clean, all you need to do is gently wash the beads, safety breakaway clasp, and other components with warm soapy water and let air-dry. If you want to make your shiny parts extra shiny, you can use a metal polishing cloth to buff it to perfection!
Teething Necklace Care
Spoon + Fork Care
January Moon offers domestic shipping through our friends at USPS. You will receive a delivery notification and USPS tracking number after your package has been sent. Standard orders ship within 3 to 5 business days from the time you place your order.
While we will make every effort to ensure the timely arrival of your item, delivery dates are not guaranteed. January Moon is not responsible and cannot be held liable for any packages that have been lost or damaged in transit. Shipping does not include insurance.
If you are in the midst of a jewelry emergency (which we totally get, by the way) and require your product sooner, we are happy to expedite your delivery at an additional cost to you.
We offer UPS and FedEx express shipping for the standard rates. All costs associated with expedited shipping are the sole responsibility of the customer.
Returns / Exchanges
We hope you have fallen madly in love with the January Moon treasure you selected but we know that sometimes, things just aren’t meant to be. Sigh. If you would like to return your item, or, if you would like to exchange it for something else that has caught your eye, please send us a note including the reason for return/exchange and your original order information at email@example.com. Let's try and work things out.
To qualify for a return, your product must be in excellent, unused condition and in its original packaging. All returns will be examined by January Moon upon receipt to ensure that the item is in satisfactory condition (determined at our sole discretion). We will send you an email to let you know that your item has arrived.
Returns and exchanges must occur within 30 days of purchase.
When your return is accepted, we will apply a credit to your original method of payment within 10 business days.
My item arrived… damaged, what gives?
This is the worst! We do our best to make sure that our products are properly packaged and protected for shipping but occasionally, something goes wrong on the journey from us to you. Please contact us right away if something seems to have gone awry: firstname.lastname@example.org.
You’re so far away! Do you ship internationally?
Yes! We offer DHL shipping for international orders. Just select international shipping at checkout. Once shipped 6-14 days shipping time is typical but it can be up to 6-8 weeks for transit. You will be notified via email when your item has shipped. International buyers are responsible for any customs fees.
We take pride in offering high-quality, trustworthy accessories constructed with only the best materials. Here are our ways of exceeding safety and quality standards:
Our premium materials include 100% non-toxic food-grade silicone, Japanese rope, and 24K gold.
All of our materials have been put through independent third party safety testing and are compliant with ASTM, CE, CPSIA, EN-71, F963-II and Prop 65 standards. They are free of harmful substances, including lead, cadmium, BPA, PVC and phthalates.
We pass USA, European and Canadian mechanical and chemical testing, making us one of the few companies to exceed international safety and quality standards in our industry.
Our safety tested beads are non-toxic 100% silicone and are free of BPA, PVC, cadmium, lead and phthalates.
All rope uses certified lead-free dyes that meet all CPSIA requirements.
Closures are made with food-grade plastic.
Our necklaces feature our exclusively designed January Moon Safety Breakaway Clasp to promote maximum durability and safe use.
Guidelines for safe use: Our products are not toys and are intended for safe, reasonable use by adults. Children under the age of 3 should not be left unsupervised with any January Moon product.
We want you to feel 100% confident in your January Moon products.
Send us an email and let us know what’s on your mind!